Personal Data

Attunement with the Regulation on Personal Data Protection (GDPR)

New Privacy Policy, for harmonization with the new EU legal framework for the Protection of Personal Data, Regulation (EU) 2016/679 with effect from 25 May 2018.

Our company, with the distinctive title “KIKA HOME”, is active in the field of marketing of household goods through the website www.kikahome.gr.

This privacy policy states the personal data that we process during the use of the website www.kikahome.gr, the way of use, disclosure and protection of this data as well as the way of your communication with KIKAHOME.

Responsible for the Processing of your Personal Data in relation to this privacy policy is the public limited company with the distinctive title “KIKAHOME”.

Your data is used only for the purposes of processing for which you have consented by subscribing to our newsletter.

KIKAHOME requests that you submit certain personal data against:

  1. creating an account by you on its website
  2. making purchases
  3. the request to receive updates for new products, competitions, offers
  4. your communication with our representatives
  5. your participation in the competitions
  6. the use of our website

PERSONAL DATA COLLECTED:

Name, e-mail, phone number, delivery address and billing address, gender, date of birth, login and account details (including username and password), purchase history, personal preferences, product list for future purchases and cookies.

When you use our website, some data is automatically collected from your device or the web browser you use.

This data includes the following:

Cookies, IP addresses, referrer headers, web browser identification and version data, as well as web beacons and tags

More information about these practices can be found in the Cookies and Pixel Tags section of this privacy policy.

ADJUSTMENT OF PERSONAL DATA COLLECTED:

When using our website, timely information is provided and your consent for certain practices is sought. In particular, we ask for your consent for the use of your site and the sending of relevant notifications. We may obtain this consent through our website or by using the usual consent provided on your device.

PURPOSE OF USE OF YOUR PERSONAL DATA:

When using the website www.kikahome.gr, we use your personal data in order to provide you with the product you have requested. In particular, if you make a purchase on our website or engage in a promotion, we will use the contact information you provide to contact you about the purchase or promotion. If you contact our representatives we will use the information about you, such as delivery or payment information or the product you purchased, to help you resolve a problem or answer your questions.

In many cases, in order to use certain elements on our website, you may need to provide KIKAHOME with additional data or specific consent to use certain elements in a certain way. For example, in order to share content on social media, you may need to provide your account login information.

  • For the disclosure of information about our products, services and events as well as for other promotional purposes:

With your consent, we will send you a newsletter about KIKAHOME products, services, contests and other promotions. You can revoke the consent you have given us at any time.

If you have already purchased products from KIKAHOME we may use the contact information you have given us to send you promotional updates for other products similar to those you purchased, as permitted by applicable law, unless you have already applied to do not send you newsletters from us. Otherwise, we ask for your consent to send you product promotion information.

  • For the operation, improvement and maintenance of our business, products and services:

We may use your personal data for our business. For example, when making a purchase, we use this information for accounting, auditing and other internal functions. We use personal data about how you use our products and services to improve your user experience, to assist you in identifying technical and service issues, and to manage our website.

  • For the protection of rights, assets or security, ours or those of third parties:

We may also use your personal information about how you use our website to prevent or detect fraud, abuse, misappropriation and breach of our Terms of Use, as well as to comply with court decisions, government requests or current legislation.

  • For general research and analysis purposes:

We use data on how to use our website to better understand consumer behavior and preferences. Indicatively, we may use information on how to use the search and find products by our website visitors to optimize the presentation of products on our website.

  • Other purposes:

We may also use your personal data in other ways and we will provide special notifications when we collect the data, while securing your consent where needed.

DISCLOSURE OF YOUR PERSONAL DATA

KIKAHOME shares your personal data with:

  • Third party service providers that process personal data on behalf of KIKAHOME, transfers and deliveries, hosting, management and maintenance of our data, distribution of e-mails and sms, research and analysis, management of KIKAHOME promotions, as well as management of certain services and data. When we use third party service providers we enter into agreements that oblige them to implement appropriate technical and organizational measures to protect your personal data.
  • Other third parties to the extent required for the following purposes: (i) compliance with a government request, court order or applicable law; of our policies, (iii) our own protection against third party claims and (iv) helping to prevent or investigate fraud (eg counterfeiting)

We may also transfer personal data we hold about you in the event of the sale or transfer of all or part of our business or assets (such as in the event of a reorganization, transfer, division, liquidation or liquidation).

PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA:

  • Encryption & Security:

We use a variety of technical and organizational security measures, including encryption and authentication tools, to protect the security of your personal data.

  • International data transfer:

The personal data we collect (or process) under our website will be stored in Greece and in other countries within the EU. Some of the recipients of the data with whom KIKAHOME shares your personal data may be located in other countries in addition to the one in which the initial collection of your personal data took place.

  • Protecting your personal data:

We retain your personal data for as long as necessary to fulfill the purposes set forth in this privacy policy (unless a longer retention period is required by applicable law). Generally this means that we will retain your personal data for a period of ten (10) years otherwise for as long as you wish to have a KIKAHOME account. Regarding your personal data related to product purchases, we retain this data for a longer period of time in order to comply with our legal obligations (such as tax and commercial legislation and for warranty purposes).

YOUR RIGHTS RELATING TO YOUR PERSONAL DATA:

You have the right to request the following:

  • access to your personal data
  • electronic copy of your personal data (portability)
  • correction of your personal data if it is incomplete or inaccurate
  • delete or restrict your personal data in certain circumstances provided by applicable law.

These rights are not absolute, as e.g. be restricted by tax legislation. In the event that we have secured your consent to the processing of your personal data, you have the right to withdraw your consent at any time.

If you would like to request a copy of your personal information or to exercise any other rights you may have, please contact us using our contact details.

Choosing not to receive Marketing Communications

If you have a KIKAHOME account, you can choose not to receive KIKAHOME marketing communications by requesting deletion from your email and sms lists using our contact information.

COOKIES AND PIXELTAGS

KIKAHOME collects information, which may include personal data, from the web browser you use when you use our website. We use a variety of methods, such as cookies and pixel tags, to collect this information, which may include:

  • your IP address
  • your unique cookie ID, information about your cookies, and information about whether your device has software to access certain information
  • unique device identification number and device type
  • domain, type and language of web browser
  • operating system and system settings
  • country and time zone
  • previous visits to websites
  • information about your interaction with our Websites, such as number of clicks, purchases, declared preferences
  • access times and related URLs.

We use cookies to monitor the use of our Websites by our customers, as well as to understand their preferences. This allows us to provide services to our customers and improve their online experience.

We also use cookies to obtain aggregate data on traffic and interaction with websites, to identify trends and to obtain statistics so that we can improve our website.

You will also soon be able to change your preferences via the “Cookie Settings” page at the bottom of each page.

USE OF THE KIKAHOME WEBSITE WITH THIRD PARTY PRODUCTS AND SERVICES

If you choose to use your interaction with KIKAHOME on third-party social media platforms, the data that remains there is governed by the policies in force on those platforms.

KIKAHOME may provide links to other websites and (third party) Apps for your convenience or information. Linked Websites and Apps have their own alerts or privacy policies, which we strongly recommend you read. To the extent that we do not own or control any linked websites or Apps, we are not responsible for their content, or for any use of the Websites or Apps, or for the privacy practices of the Websites or Apps.

CHANGES in our Privacy Policy

Current legislation and practices change over time. If we decide to update our privacy policy, we will post the changes to our Websites and Apps. If we make substantial changes to the way we process your personal data, we will send you prior notice or, when required by law, seek your consent to make such changes. We strongly recommend that you read our privacy policy and be regularly informed of our practices. This privacy policy was last modified in May 2018.